{"id":72,"date":"2026-08-24T22:25:21","date_gmt":"2026-08-24T20:25:21","guid":{"rendered":"https:\/\/podslavnikom.si\/politika-zasebnosti\/"},"modified":"2026-09-24T18:23:37","modified_gmt":"2026-09-24T16:23:37","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/podslavnikom.si\/en\/politika-zasebnosti\/","title":{"rendered":"Privacy policy"},"content":{"rendered":"<p><em>Valid from: 24 September 2026<\/em><\/p>\n<h2>1. Data controller<\/h2>\n<p>The controller of personal data is:<\/p>\n<p>\nIDEL, podjetje za gostinstvo in trgovino d.o.o.<br \/>\nShort company name: IDEL d.o.o.<br \/>\nAddress: Podgorje 1, 6216 Podgorje, Slovenia<br \/>\nRegistration number: 5708656000<br \/>\nVAT ID: SI35810548<br \/>\nPhone: 05 687 01 70<br \/>\nEmail: <a href=\"mailto:info@podslavnikom.si\">info@podslavnikom.si<\/a><br \/>\nWebsite: https:\/\/podslavnikom.si\n<\/p>\n<p>For questions about data protection or to exercise your rights, you can contact <a href=\"mailto:info@podslavnikom.si\">info@podslavnikom.si<\/a>.<\/p>\n<h2>2. What personal data we process<\/h2>\n<h3>2.1 Data from the contact form<\/h3>\n<p>When you write to us via the contact form on the website, we process:<\/p>\n<ul>\n<li>first and last name;<\/li>\n<li>your email address;<\/li>\n<li>the type of enquiry;<\/li>\n<li>the content of your message;<\/li>\n<li>the date and time it was sent;<\/li>\n<li>the record of the consent given for processing.<\/li>\n<\/ul>\n<p>The form does not ask for a phone number and has no fields for health or other sensitive data.<\/p>\n<h3>2.2 Accommodation booking data<\/h3>\n<p>Accommodation is booked in the embedded Bentral booking system. The data you enter in this form are processed by the provider of the Bentral system, and we receive them to carry out the booking. They include in particular:<\/p>\n<ul>\n<li>first and last name and contact details;<\/li>\n<li>the accommodation unit chosen;<\/li>\n<li>dates of arrival and departure;<\/li>\n<li>number of guests;<\/li>\n<li>special requests;<\/li>\n<li>price and status of the booking;<\/li>\n<li>communication about the booking;<\/li>\n<li>data required for the statutory registration of guests and the calculation of the tourist tax.<\/li>\n<\/ul>\n<h3>2.3 Spa booking data<\/h3>\n<p>You can book a spa time slot via the online booking form on this website or arrange it via the contact form, by phone or by email. We process your contact details, the preferred date and time, the number of people and communication about the slot. For online bookings we also process the data you enter when placing the order and payment data: amount, payment method, transaction identifier and whether the payment succeeded.<\/p>\n<h3>2.4 Technical and security data<\/h3>\n<p>Our hosting provider processes technical data to run the website, such as:<\/p>\n<ul>\n<li>IP address;<\/li>\n<li>date and time of access;<\/li>\n<li>type of device, operating system and browser;<\/li>\n<li>pages visited;<\/li>\n<li>server and security logs.<\/li>\n<\/ul>\n<h3>2.5 Data we do not collect<\/h3>\n<p>On this website we currently <strong>do not<\/strong> use web analytics, advertising, remarketing or profiling tools. We do not use Google Analytics, Google Ads, Meta Pixel or comparable technologies.<\/p>\n<p>It is currently not possible to create a user account on this website, so we do not process user account data. We do not store payment card data, as you enter it directly in the secure payment environment of the payment service provider.<\/p>\n<p>We do not currently send newsletters and do not collect email addresses for that purpose.<\/p>\n<h2>3. Special categories of personal data<\/h2>\n<p>We do not ask for health data or other sensitive documents in our online forms.<\/p>\n<p>Please do not enter in the open fields:<\/p>\n<ul>\n<li>diagnoses;<\/li>\n<li>medical records;<\/li>\n<li>information about medicines;<\/li>\n<li>payment card details;<\/li>\n<li>other sensitive information not needed to provide the service.<\/li>\n<\/ul>\n<p>If you need to tell us about a special circumstance for the safe use of the spa, contact us before arranging the time slot and share only the minimum information necessary.<\/p>\n<h2>4. Purposes and legal bases of processing<\/h2>\n<h3>4.1 Replying to enquiries<\/h3>\n<p>We process data from the contact form so that we can reply to your enquiry, prepare an offer and arrange the service.<\/p>\n<p>The legal basis is taking steps prior to entering into a contract or your consent, which you give by ticking the box when submitting the form.<\/p>\n<h3>4.2 Carrying out a booking or service<\/h3>\n<p>We process data to carry out the booking, for communication, to issue the invoice and to provide accommodation, the spa or another agreed service.<\/p>\n<p>The legal basis is the performance of a contract or steps prior to entering into a contract.<\/p>\n<h3>4.3 Compliance with legal obligations<\/h3>\n<p>We process data to issue and keep invoices, for tax records, guest registration, the calculation of the tourist tax and replies to the competent authorities.<\/p>\n<p>The legal basis is compliance with legal obligations.<\/p>\n<h3>4.4 Security and prevention of misuse<\/h3>\n<p>We may process technical data to protect the website, detect misuse, prevent duplicate or automated form submissions, fix technical errors and establish legal claims.<\/p>\n<p>The legal basis is our legitimate interest in ensuring secure and reliable operation.<\/p>\n<h2>5. Do you have to provide the data<\/h2>\n<p>Data marked as required are needed to reply to the enquiry or to carry out the booking or service. If you do not provide them, we may not be able to reply or provide the service.<\/p>\n<h2>6. Who we share data with<\/h2>\n<p>We share data only to the extent necessary for each purpose.<\/p>\n<h3>6.1 Hosting and email<\/h3>\n<p>NEOSERV, operated by Avant.Si d.o.o., for website hosting, email, server infrastructure, backups and technical maintenance. The service is provided in Slovenia.<\/p>\n<h3>6.2 Accommodation bookings<\/h3>\n<p>The provider of the Bentral booking system, for showing availability, submitting and confirming bookings, payment, booking management and communication.<\/p>\n<h3>6.3 Map display<\/h3>\n<p>Google Ireland Limited, for displaying the embedded Google Maps map on the home and contact pages. Details are described in the <a href=\"\/en\/cookie-policy\/\">Cookie policy<\/a>.<\/p>\n<h3>6.4 Professional service providers and authorities<\/h3>\n<p>To the extent necessary, we may also share data with:<\/p>\n<ul>\n<li>our accounting service;<\/li>\n<li>legal and other professional advisers;<\/li>\n<li>providers of technical maintenance of the website;<\/li>\n<li>banks;<\/li>\n<li>tax, judicial, police and other competent authorities, where required by law.<\/li>\n<\/ul>\n<h3>6.5 Online payments<\/h3>\n<p>The payment service provider through which the online payment is made, for processing the payment, confirming the transaction and preventing fraud.<\/p>\n<h2>7. Transfers of data outside the European Economic Area<\/h2>\n<p>Website hosting and email are provided in Slovenia.<\/p>\n<p>Google, as the provider of the embedded map, may also process data outside the European Economic Area. Transfers are based on a European Commission adequacy decision, the EU-US Data Privacy Framework, standard contractual clauses or another valid GDPR mechanism.<\/p>\n<p>You can request more information about a specific transfer and the safeguards at <a href=\"mailto:info@podslavnikom.si\">info@podslavnikom.si<\/a>.<\/p>\n<h2>8. Retention periods<\/h2>\n<p>We keep data only as long as necessary for the purpose of processing or as required by law.<\/p>\n<h3>8.1 Enquiries submitted via the online form<\/h3>\n<p>When you submit the contact form, your message is sent to our email address. In addition, the website stores a <strong>backup copy of the enquiry<\/strong>, which only the website administrator can access. The sole purpose of this copy is to make sure the enquiry is not lost if there is an email delivery error.<\/p>\n<p>This backup copy is automatically deleted <strong>after 90 days<\/strong> from receipt.<\/p>\n<p>The content of your message and any further email communication are kept in our mailbox separately from this backup copy, for as long as necessary to handle your enquiry, provide the agreed service or defend any legal claims.<\/p>\n<h3>8.2 Accommodation and spa bookings<\/h3>\n<p>As a rule, up to five years after the service has been provided or the contractual relationship has ended.<\/p>\n<p>Data that form part of accounting or tax records are kept for the statutory period, as a rule ten years.<\/p>\n<h3>8.3 Guest data<\/h3>\n<p>Data required for guest registration and reporting are kept and shared within the periods laid down by the regulations on hospitality, guest registration and the tourist tax.<\/p>\n<h3>8.4 Security logs<\/h3>\n<p>The hosting provider keeps server and security logs within its own periods, as a rule up to 12 months, and longer only in the event of a security incident, misuse or a legal claim.<\/p>\n<h2>9. Automated decision-making and profiling<\/h2>\n<p>We do not make decisions that have legal or similarly significant effects on you based solely on automated processing.<\/p>\n<p>We do not carry out profiling for advertising purposes on this website.<\/p>\n<h2>10. Your rights<\/h2>\n<p>Under the applicable legislation you may request:<\/p>\n<ul>\n<li>access to your personal data;<\/li>\n<li>correction of inaccurate data;<\/li>\n<li>completion of incomplete data;<\/li>\n<li>erasure of data where the conditions are met;<\/li>\n<li>restriction of processing;<\/li>\n<li>data portability;<\/li>\n<li>to object to processing based on legitimate interest;<\/li>\n<li>withdrawal of consent;<\/li>\n<li>information about the recipients of the data;<\/li>\n<li>information about transfers to third countries.<\/li>\n<\/ul>\n<p>Send your request to <a href=\"mailto:info@podslavnikom.si\">info@podslavnikom.si<\/a>.<\/p>\n<p>To prevent unauthorised disclosure, we may ask for additional information to verify your identity.<\/p>\n<p>We will reply to your request without undue delay and as a rule within one month at the latest. This period may be extended by up to two further months because of the complexity or number of requests, in which case we will inform you in good time.<\/p>\n<h2>11. Complaint to the supervisory authority<\/h2>\n<p>If you believe your personal data are being processed unlawfully, you can lodge a complaint with:<\/p>\n<p>\nInformation Commissioner of the Republic of Slovenia<br \/>\nDunajska cesta 22<br \/>\n1000 Ljubljana\n<\/p>\n<p>A complaint does not affect any other administrative or judicial remedies.<\/p>\n<h2>12. Security of personal data<\/h2>\n<p>We use reasonable technical and organisational measures, such as:<\/p>\n<ul>\n<li>an encrypted HTTPS connection;<\/li>\n<li>restricted access to the administration area of the website;<\/li>\n<li>individual user accounts for administrators;<\/li>\n<li>backups;<\/li>\n<li>regular updating of the website;<\/li>\n<li>protection of forms against misuse;<\/li>\n<li>contractual arrangements for processing with external providers.<\/li>\n<\/ul>\n<p>Despite security measures, complete security of electronic transmission or storage cannot be guaranteed.<\/p>\n<h2>13. Changes to the privacy policy<\/h2>\n<p>We may change the privacy policy because of changes in legislation, new services, changes of providers or changes in the purposes and methods of processing.<\/p>\n<p>The current version is always published on this page. The date of the last change is shown at the top.<\/p>","protected":false},"excerpt":{"rendered":"<p>Veljavnost od: 24. septembra 2026 1. Upravljavec osebnih podatkov Upravljavec osebnih podatkov je: IDEL, podjetje za gostinstvo in trgovino d.o.o. Skraj\u0161ana firma: IDEL d.o.o. Naslov: Podgorje 1, 6216 Podgorje, Slovenija Mati\u010dna \u0161tevilka: 5708656000 ID za DDV: SI35810548 Telefon: 05 687 01 70 E-po\u0161ta: info@podslavnikom.si Spletna stran: https:\/\/podslavnikom.si Za vpra\u0161anja glede varstva osebnih podatkov ali uveljavljanje [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-72","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/podslavnikom.si\/en\/wp-json\/wp\/v2\/pages\/72","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/podslavnikom.si\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/podslavnikom.si\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/podslavnikom.si\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/podslavnikom.si\/en\/wp-json\/wp\/v2\/comments?post=72"}],"version-history":[{"count":1,"href":"https:\/\/podslavnikom.si\/en\/wp-json\/wp\/v2\/pages\/72\/revisions"}],"predecessor-version":[{"id":138,"href":"https:\/\/podslavnikom.si\/en\/wp-json\/wp\/v2\/pages\/72\/revisions\/138"}],"wp:attachment":[{"href":"https:\/\/podslavnikom.si\/en\/wp-json\/wp\/v2\/media?parent=72"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}