{"id":71,"date":"2026-08-24T22:25:21","date_gmt":"2026-08-24T20:25:21","guid":{"rendered":"https:\/\/podslavnikom.si\/splosni-pogoji-poslovanja\/"},"modified":"2026-09-26T22:03:06","modified_gmt":"2026-09-26T20:03:06","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/podslavnikom.si\/en\/splosni-pogoji-poslovanja\/","title":{"rendered":"Terms and conditions"},"content":{"rendered":"<p><em>Valid from: 26 September 2026<\/em><\/p>\n<h2>1. Provider details<\/h2>\n<p>The website podslavnikom.si and the online offer are operated by:<\/p>\n<p>\nIDEL, podjetje za gostinstvo in trgovino d.o.o.<br \/>\nShort company name: IDEL d.o.o.<br \/>\nAddress: Podgorje 1, 6216 Podgorje, Slovenia<br \/>\nRegistration number: 5708656000<br \/>\nTax number and VAT ID: SI35810548<br \/>\nRegistration authority: District Court of Koper<br \/>\nShare capital: EUR 41,854<br \/>\nPhone: 05 687 01 70<br \/>\nEmail: <a href=\"mailto:info@podslavnikom.si\">info@podslavnikom.si<\/a><br \/>\nWebsite: https:\/\/podslavnikom.si\n<\/p>\n<p>The company is registered for VAT.<\/p>\n<p>Hereinafter IDEL d.o.o. is referred to as the provider.<\/p>\n<h2>2. Scope of the terms and conditions<\/h2>\n<p>These terms and conditions govern:<\/p>\n<ul>\n<li>the use of the website;<\/li>\n<li>accommodation bookings via the embedded Bentral booking system;<\/li>\n<li>enquiries submitted via the contact form;<\/li>\n<li>the use of the spa service;<\/li>\n<li>cancellations, changes of dates, refunds and complaints.<\/li>\n<\/ul>\n<p>Digital gift vouchers with a monetary value can be bought online on this website. The chapters of these terms that govern online purchases, gift vouchers and online payment apply to them in full. Service vouchers and packages cannot be bought online on this website; arrange these via the contact form or by email.<\/p>\n<p>The terms and conditions form part of the contract between the provider and the user. They are available to the user before a booking or order is made and can be saved or printed.<\/p>\n<p>If the specific terms of an individual offer differ from these terms and conditions, the terms clearly shown to the user before the booking or order was made apply.<\/p>\n<h2>3. Language, prices and VAT<\/h2>\n<p>The website is published in Slovenian. The Slovenian text is the original and only valid version of these terms. This translation is provided for information only.<\/p>\n<p>All prices are in euros and include VAT, unless expressly stated otherwise.<\/p>\n<p>Tourist and promotion taxes for accommodation are not included in the price shown, unless stated otherwise for a specific offer.<\/p>\n<p>Accommodation prices may vary depending on the dates, availability, sales channel, length of stay and the offer chosen. The price shown immediately before the booking is confirmed applies to the user.<\/p>\n<h2>4. Accommodation bookings via the Bentral system<\/h2>\n<h3>4.1 Booking system<\/h3>\n<p>Accommodation is booked via the embedded forms of the Bentral booking system shown on the individual room pages.<\/p>\n<p>Availability, price, accommodation unit, number of guests and other essential information are shown during the booking process.<\/p>\n<p>A booking is confirmed once the booking process has been completed successfully and a confirmation message has been received.<\/p>\n<h3>4.2 Payment for accommodation<\/h3>\n<p>Payment is made by the method offered by the Bentral booking system and shown during the booking process.<\/p>\n<p>The amount of the prepayment or full payment is stated before the booking is confirmed.<\/p>\n<h3>4.3 Tourist tax<\/h3>\n<p>Tourist and promotion taxes are not included in the accommodation price, unless stated otherwise in the booking.<\/p>\n<p>The tax is paid in the amount and manner set out in the applicable regulations and in the information given during the booking process or in the booking confirmation.<\/p>\n<h3>4.4 Cancellation of a booking<\/h3>\n<p>A booking can be cancelled free of charge up to seven days before the planned date of arrival.<\/p>\n<p>For cancellations less than seven days before arrival, 100 percent of the total booking value is charged.<\/p>\n<p>In the event of a no-show, 100 percent of the total booking value is charged.<\/p>\n<p>Cancellations must be made via the function in the booking system, if available, or by email to <a href=\"mailto:info@podslavnikom.si\">info@podslavnikom.si<\/a>.<\/p>\n<p>What counts for the timeliness of a cancellation is the time when the provider or the booking system receives a clear request for cancellation.<\/p>\n<h3>4.5 Changes to a booking<\/h3>\n<p>A change of dates is possible subject to availability and prior confirmation by the provider.<\/p>\n<p>If the user requests a change at least seven days before arrival, the provider will usually allow one change of dates. The user pays any difference in price.<\/p>\n<p>A request for a change less than seven days before arrival may be treated as a late cancellation and a new booking.<\/p>\n<h3>4.6 Arrival and departure<\/h3>\n<p>Check-in and check-out times are stated in the booking process and in the booking confirmation.<\/p>\n<p>On arrival, guests must present a valid identity document and the details required for guest registration and the calculation of the tourist tax.<\/p>\n<h3>4.7 Children<\/h3>\n<p>Children are welcome.<\/p>\n<p>Cots are not available unless the provider expressly confirms otherwise for a particular booking.<\/p>\n<p>The number and ages of all guests must be stated correctly when booking.<\/p>\n<h3>4.8 Pets and smoking<\/h3>\n<p>Pets are not allowed in the accommodation.<\/p>\n<p>Pets are welcome in the restaurant.<\/p>\n<p>Smoking is strictly prohibited in all indoor areas of the accommodation.<\/p>\n<p>In the event of a breach, the provider may demand reimbursement of the actual costs of additional cleaning, odour removal or repairing the damage caused.<\/p>\n<h3>4.9 Guest conduct and damage<\/h3>\n<p>Guests must respect the house rules, quiet hours, safety instructions, the equipment and the rights of other guests.<\/p>\n<p>The guest or the holder of the booking is liable for damage caused intentionally or negligently by them or by the persons in their booking.<\/p>\n<p>The provider may end the stay in the event of a serious breach of the house rules, dangerous behaviour, violence, intentional damage or continued smoking despite a warning.<\/p>\n<h3>4.10 Cancellation by the provider<\/h3>\n<p>If the provider cannot provide confirmed accommodation for a reason on its side, it will offer the user suitable alternative accommodation, other dates or a refund of all payments for the service not provided.<\/p>\n<h3>4.11 Right of withdrawal<\/h3>\n<p>For accommodation bookings for a specific date or period, consumers do not have the 14-day statutory right of withdrawal. The cancellation terms in this chapter apply.<\/p>\n<h2>5. Spa<\/h2>\n<h3>5.1 Description of the service<\/h3>\n<p>The spa is a private service for no more than two people at a time.<\/p>\n<p>The user can choose a time slot lasting two or three hours, depending on the offer chosen.<\/p>\n<p>Towels are included in the price. Other included services and equipment are listed with each offer.<\/p>\n<h3>5.2 Booking a time slot<\/h3>\n<p>A spa time slot can be booked on this website. Payment is made online during the booking process.<\/p>\n<p>A time slot can also be arranged via the contact form, by phone or by email. The slot is agreed once the provider confirms it.<\/p>\n<p>Availability, price and terms are communicated to the user before the slot is confirmed.<\/p>\n<h3>5.3 Arrival<\/h3>\n<p>Guests must arrive at least five minutes before the start of the slot.<\/p>\n<p>The slot starts at the agreed time. A late arrival does not extend the slot and does not entitle the guest to a lower price or a refund.<\/p>\n<h3>5.4 Age restriction<\/h3>\n<p>The spa may only be used by adults. All users must be at least 18 years old.<\/p>\n<p>The provider may check the user's age before use.<\/p>\n<h3>5.5 Health and safety<\/h3>\n<p>The spa is not a medical service.<\/p>\n<p>Before use, guests must judge for themselves whether use is suitable given their state of health.<\/p>\n<p>Prior consultation with a doctor is recommended in particular for people:<\/p>\n<ul>\n<li>with heart or vascular disease;<\/li>\n<li>with blood pressure problems;<\/li>\n<li>with epilepsy;<\/li>\n<li>with acute or infectious diseases;<\/li>\n<li>after recent surgery;<\/li>\n<li>during pregnancy;<\/li>\n<li>with any other health condition in which heat, the sauna, steam or other spa equipment could pose a risk.<\/li>\n<\/ul>\n<p>Use of the spa under the influence of alcohol, illegal drugs or medicines that impair judgement is not permitted.<\/p>\n<p>Guests must stop using the spa immediately if they feel unwell and follow all instructions of the provider and staff.<\/p>\n<p>The provider may refuse or stop use if it judges that continuing would be dangerous for the guest, another person or the equipment.<\/p>\n<h3>5.6 Cancellation and rescheduling<\/h3>\n<p>A time slot can be cancelled free of charge or rescheduled once up to 24 hours before it starts. Rescheduling is subject to availability.<\/p>\n<p>For cancellations less than 24 hours before the slot, the amount already paid is not refunded.<\/p>\n<p>For requests to reschedule less than 24 hours before the slot, the provider is not obliged to agree.<\/p>\n<p>In the event of a no-show, the amount already paid is not refunded.<\/p>\n<p>Cancellations or requests to reschedule must be sent to <a href=\"mailto:info@podslavnikom.si\">info@podslavnikom.si<\/a> stating your name, the time slot and any order number.<\/p>\n<h3>5.7 Cancellation by the provider<\/h3>\n<p>If the provider cannot provide the time slot because of a fault, illness, a safety reason or another reason on its side, it will offer the user an alternative slot, a comparable service or a full refund for the service not provided.<\/p>\n<h3>5.8 Right of withdrawal<\/h3>\n<p>As the spa is a leisure service provided on a specific date and at a specific time, consumers do not have the 14-day statutory right of withdrawal. The cancellation terms in this chapter apply.<\/p>\n<h2>6. Digital gift vouchers and service packages<\/h2>\n<p>Gift vouchers and service packages cannot currently be bought online on this website. This chapter will apply once online purchase is publicly available. For gift voucher enquiries, contact us at <a href=\"mailto:info@podslavnikom.si\">info@podslavnikom.si<\/a>.<\/p>\n<h3>6.1 Types of vouchers<\/h3>\n<p>The provider may offer:<\/p>\n<ul>\n<li><strong>value vouchers<\/strong> worth EUR 20, EUR 50 and EUR 100;<\/li>\n<li><strong>service vouchers or packages<\/strong> for specific services such as the spa, accommodation or dinner.<\/li>\n<\/ul>\n<p>A value voucher represents a set amount of money. A service voucher or package represents a specific service or a pre-arranged combination of services.<\/p>\n<p>The exact content, price and use of each voucher or package are stated with each offer.<\/p>\n<h3>6.2 Delivery of the voucher<\/h3>\n<p>After successful payment, the digital voucher is sent to the email address the buyer gives when purchasing.<\/p>\n<p>The buyer must check that the email address is correct. If the voucher does not arrive, check the spam folder and contact the provider.<\/p>\n<h3>6.3 Validity<\/h3>\n<p>Value vouchers worth EUR 20, EUR 50 and EUR 100 are valid for 12 months from the date of purchase.<\/p>\n<p>A service voucher or package is valid for 12 months from the date of purchase, unless a longer period is expressly stated for the offer.<\/p>\n<p>The voucher or package must be used within its validity period. Booking a specific date always depends on availability.<\/p>\n<p>After it expires, a voucher or package is not extended automatically. On a timely written request with a justified reason, the provider may grant an extension, but is not obliged to, unless required by mandatory law.<\/p>\n<h3>6.4 Redeeming a value voucher<\/h3>\n<p>For value vouchers worth EUR 20, EUR 50 and EUR 100:<\/p>\n<ul>\n<li>the voucher can be used in parts, over several uses;<\/li>\n<li>the unused value stays on the same voucher code as credit and can be used until the voucher expires;<\/li>\n<li>if the services chosen cost more than the remaining credit, the user pays the difference;<\/li>\n<li>the remaining credit cannot be paid out in cash;<\/li>\n<li>you can check the voucher balance at any time by entering the code on our website or with our staff.<\/li>\n<\/ul>\n<h3>6.5 Redeeming a service voucher or package<\/h3>\n<p>A service voucher or package is redeemed for the service stated on it, to the extent described in the offer.<\/p>\n<p>If the user chooses additional services not included in the package when redeeming it, they pay for them according to the current price list.<\/p>\n<h3>6.6 Transferability<\/h3>\n<p>The voucher is transferable unless expressly stated otherwise for the offer.<\/p>\n<p>The person who presents a valid voucher code is considered entitled to use it.<\/p>\n<p>The buyer and the recipient must protect the code from unauthorised access.<\/p>\n<h3>6.7 Loss or misuse of the code<\/h3>\n<p>The provider is not liable for use of the voucher by a third party if the code was disclosed or lost on the buyer's or recipient's side.<\/p>\n<p>If the buyer reports the loss or misuse in good time and the unused or partly used voucher can be reliably identified, the provider may block it and issue a replacement voucher for the remaining credit. The replacement voucher is valid until the original voucher would have expired.<\/p>\n<h3>6.8 Exchange for money<\/h3>\n<p>The voucher cannot be exchanged for cash and its value cannot be paid out, unless required by mandatory law.<\/p>\n<h3>6.9 Discontinuation of a service<\/h3>\n<p>If the provider permanently stops offering the service stated on a service voucher, it will offer the user a comparable service, use of the paid value for another offer or a refund of the unused paid value.<\/p>\n<h3>6.10 Withdrawal from an online voucher purchase<\/h3>\n<p>Consumers may withdraw from the online purchase of an unused voucher within 14 days of concluding the contract, without giving a reason.<\/p>\n<p>Withdrawal is not possible if the voucher has already been used in full or in part.<\/p>\n<p>The consumer sends an unambiguous statement to <a href=\"mailto:info@podslavnikom.si\">info@podslavnikom.si<\/a>.<\/p>\n<p>The provider refunds the payments received without undue delay and no later than 14 days after receiving the notice of withdrawal, as a rule using the same means of payment.<\/p>\n<h2>7. Online payments<\/h2>\n<p>Online payment on this website is available when booking a spa time slot and when buying a gift voucher.<\/p>\n<p>Payment is made in the secure payment environment of the payment service provider. The available payment methods are shown before the order is placed.<\/p>\n<p>Card details are entered in the secure payment environment of the payment service provider. IDEL d.o.o. does not store the full card number or the security code.<\/p>\n<p>The provider mainly receives information on whether the transaction succeeded, the transaction identifier, the amount, the payment method and the data needed to handle a refund or complaint.<\/p>\n<p>A payment is successful once the provider receives reliable confirmation from the payment system.<\/p>\n<p>Payments for accommodation bookings are made in the Bentral booking system, not via this website.<\/p>\n<h2>8. Invoices<\/h2>\n<p>The provider issues an invoice in accordance with the applicable tax regulations.<\/p>\n<p>The invoice may be sent electronically to the user's email address.<\/p>\n<p>The user is responsible for the accuracy of the details needed to issue the invoice.<\/p>\n<h2>9. Complaints<\/h2>\n<p>Users can send a complaint to <a href=\"mailto:info@podslavnikom.si\">info@podslavnikom.si<\/a>.<\/p>\n<p>The complaint should include:<\/p>\n<ul>\n<li>first and last name;<\/li>\n<li>the order or booking number;<\/li>\n<li>the date of the service or purchase;<\/li>\n<li>a description of the problem;<\/li>\n<li>any evidence;<\/li>\n<li>the preferred solution.<\/li>\n<\/ul>\n<p>The provider handles complaints without undue delay and as a rule replies within eight working days. If a solution is not possible within that time, it informs the user of the reason and the next steps.<\/p>\n<h2>10. Liability<\/h2>\n<p>The provider is liable for the proper performance of its contractual obligations in accordance with the applicable regulations.<\/p>\n<p>Nothing in these terms limits the consumer's statutory rights or any liability that cannot be limited by law.<\/p>\n<p>The provider is not liable for temporary unavailability of third-party systems if it has done everything reasonably necessary for proper operation and to fix the problem.<\/p>\n<p>If a technical error results in a double payment or another irregularity, the user must inform the provider as soon as possible. Any payment received without justification will be refunded.<\/p>\n<h2>11. Force majeure<\/h2>\n<p>The provider is not liable for non-performance or delay resulting from events beyond its reasonable control, such as natural disasters, fire, prolonged power or communication outages, orders of the competent authorities, epidemics, war or unrest and other comparable events.<\/p>\n<p>The provider informs the user of such an event and, depending on the circumstances, offers an alternative date, a comparable service or a refund for the part not provided.<\/p>\n<h2>12. Out-of-court settlement of consumer disputes<\/h2>\n<p>IDEL d.o.o. does not recognise any out-of-court consumer dispute resolution provider as competent to resolve a consumer dispute that a consumer could initiate under the Slovenian Out-of-Court Settlement of Consumer Disputes Act.<\/p>\n<p>Consumers can send a complaint or a proposal for an amicable solution to <a href=\"mailto:info@podslavnikom.si\">info@podslavnikom.si<\/a>.<\/p>\n<h2>13. Applicable law and jurisdiction<\/h2>\n<p>The contractual relationship is governed by the law of the Republic of Slovenia.<\/p>\n<p>This does not deprive consumers of the mandatory protection they are entitled to under the law of the country of their habitual residence.<\/p>\n<p>Disputes are resolved by the court with subject-matter and territorial jurisdiction under the applicable regulations.<\/p>\n<h2>14. Changes to the terms and conditions<\/h2>\n<p>The provider may change the terms and conditions because of changes in legislation, changes to the offer, changes to payment or booking systems and for security or technical reasons.<\/p>\n<p>Each booking or order is governed by the version of the terms in force when it was placed.<\/p>\n<p>The date of the last change is published at the top of this page.<\/p>\n<h2>15. Withdrawal form<\/h2>\n<p>The form is only for contracts where a statutory right of withdrawal exists, in particular unused digital vouchers.<\/p>\n<p>To:<br \/>\nIDEL d.o.o.<br \/>\nPodgorje 1<br \/>\n6216 Podgorje<br \/>\n<a href=\"mailto:info@podslavnikom.si\">info@podslavnikom.si<\/a><\/p>\n<p>I hereby give notice that I withdraw from the contract for the following product or service:<\/p>\n<p>________________________________<\/p>\n<p>Order number:<\/p>\n<p>________________________________<\/p>\n<p>Order date:<\/p>\n<p>________________________________<\/p>\n<p>Consumer's name:<\/p>\n<p>________________________________<\/p>\n<p>Consumer's address:<\/p>\n<p>________________________________<\/p>\n<p>Email address:<\/p>\n<p>________________________________<\/p>\n<p>Date:<\/p>\n<p>________________________________<\/p>\n<p>Consumer's signature, only if the form is sent on paper:<\/p>\n<p>________________________________<\/p>","protected":false},"excerpt":{"rendered":"<p>Veljavnost od: 26. septembra 2026 1. Podatki o ponudniku Spletno stran podslavnikom.si in spletno ponudbo upravlja: IDEL, podjetje za gostinstvo in trgovino d.o.o. Skraj\u0161ana firma: IDEL d.o.o. Naslov: Podgorje 1, 6216 Podgorje, Slovenija Mati\u010dna \u0161tevilka: 5708656000 Dav\u010dna \u0161tevilka in ID za DDV: SI35810548 Registrski organ: Okro\u017eno sodi\u0161\u010de v Kopru Osnovni kapital: 41.854 EUR Telefon: 05 [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-71","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/podslavnikom.si\/en\/wp-json\/wp\/v2\/pages\/71","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/podslavnikom.si\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/podslavnikom.si\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/podslavnikom.si\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/podslavnikom.si\/en\/wp-json\/wp\/v2\/comments?post=71"}],"version-history":[{"count":4,"href":"https:\/\/podslavnikom.si\/en\/wp-json\/wp\/v2\/pages\/71\/revisions"}],"predecessor-version":[{"id":158,"href":"https:\/\/podslavnikom.si\/en\/wp-json\/wp\/v2\/pages\/71\/revisions\/158"}],"wp:attachment":[{"href":"https:\/\/podslavnikom.si\/en\/wp-json\/wp\/v2\/media?parent=71"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}